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Patient Liason Group
Choose and Book
Getting Health Together - our strategy in brief*
Our aim is to play a leading role in making our community (including our patients, ourselves and the wider world) healthier. For us a healthy community is one in which the people are engaged, balanced, resilient, fulfilling their potential and cherishing one another and their world.
We hope to fulfil our aim by working to these objectives:
- Respond in a timely and efficient way to patients' requests for help.
- Respond to the needs of our patients and community in a holistic way.
- Remain competent and up to date in mainstream medicine.
- Care about people, about ourselves and about our environment.
- Promote health and prevent illness.
- Look forward and innovate.
We are facing an enormous challenge. Despite the material wealth of our nation and the unprecedented investment in healthcare, demands on the National Health Service continue to outstrip resources and, by many measures, our society and our environment are declining. There are many and complex reasons for this, most of which are not addressed by providing technological solutions, yet they have their place. For this reason we must seek to transcend the tendency for healthcare professions to hold a narrow view of suffering and how to meet it. This requires us to continue to extend the boundaries of our thinking and exploration, and to work with others who think differently to ourselves. In this way we will remain in contact with the enduring human qualities: compassionate caring, going the extra mile for the sake of someone who is suffering, understanding the unchanging needs of human beings.
Please give us feedback (see How do I give feedback section of website ?) on how we are doing. Whether you feel we have done well or badly, please let us know.
*for a fuller version please click here.
The practice was founded in 1905 by Dr William Peach Taylor who practiced from No 2 Station Road within the grounds of the ruined Augustinian Abbey, the largest in Europe. With the building of the Keynsham bypass in the 1960s and the demolition of No 2, the practice moved next door to its present home. Medical care has changed beyond recognition during the practice's lifetime but the practice culture of personal and compassionate care endures. We are now in a period of change greater than any seen since the birth of the National Health Service in 1948. The medicine of the 21st century, with its increasing reliance on technology and industrialized care, tests our ability to hold on to our values more than ever before.
St Augustine’s Surgery has been committed to non-commercial research work for many years, and particularly since 2000. It is unusual for a practice to be actively involved in this type of research to this extent. We do it, not only to further medical knowledge, but also to help maintain the dynamic and enquiring team spirit at St Augustine’s.
St Augustine’s has ‘hosted’ many studies organised by the Medical Research Council, Bristol University, Bath University and elsewhere. This usually involves recruiting patients to studies on behalf of the lead institutions. Recently, we have collaborated in this way for research into clinical consulting styles, long-term catheter problems, depression and emergency hospital admissions. We also support and advise academic researchers and post graduate students on the design and conduct of research in primary care.
In addition we carry out our own ‘in-house’ research - devising the study protocol, obtaining funding, gaining approval from the ethics committee, carrying out the research work and then analysing and disseminating the findings. These projects have been in areas that are seldom covered by the larger institutions, especially the role of the creative arts in healthcare. These studies have focused on smaller numbers of patients giving us findings rich in quality rather than quantity. We have completed studies about the feasibility of increasing the use of community and voluntary organisations in healthcare, and another involving the role of storytelling in the management of people’s chronic pain. We are currently engaged on a series of projects involving the possible value of non-medical entries in patients’ computerised notes – what you might call ‘word portraits’. The latest stage of this is to study GPs’ and patients’ reactions to a creative writer’s impression of medical consultations.
Although he retired as a partner in February 2008, Dr William House continues as research lead with additional support from other members of the practice team.
We are very grateful to all those patients who have already helped us with research projects. As a patient you may be approached to participate in a study and your co-operation will be very much appreciated. However if you don’t wish to take part that decision is respected and your medical care will not be affected in any way.
Private Fees (Updated 15/5/2013)
Patient Liaison Group
The St Augustine's Patient Liaison Group (PLG) held its first meeting in July 2006 and aims to meet on average every 10 weeks. The group is made up of patients who responded to a request for volunteers who wished to discuss a broad range of problems faced by a modern General Practice and take part in developing solutions to those problems. Volunteers were asked to consider if they could represent the views of a wide section of patients and not use the group as an opportunity to further personal aims for preferential healthcare.
The practice also aims to provide 3 members of staff at each meeting where possible: the Practice Manager, John Moon; the Patient Services Manager, Sarah Crossfield and one Partner on a rotating basis.
The agendas are made up of a mixture of information and discussion items. The information items are designed to keep the patient members updated regarding the workings of the Practice, and aware of changes which are taking place in the NHS in a much more balanced way than is given by media sound-bites. The discussion items invite the patient members to give their views and influence the way the Practice works now, or how it responds to future changes in the NHS.
We have long had ties with complementary practitioners and a number of them work privately at Saltford surgery. Please feel free to pick up leaflets from Saltford Surgery. Many of them offer concessional rates. Please see the list below;
||0117 986 5210
Choose and Book
This is a government led initiative with the intention of helping patients to Choose their hospital for treatment and Book a convenient appointment. Please click here to download the practice's information leaflet.
Please click here to download the practice's Patient Charter.
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