Access To GP Online Services

If you wish to, you can now use the internet (via computer or mobile app) to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at your medical record online. You can also still use the telephone or call in to the surgery for any of these services as well. It’s your choice. It will be your responsibility to keep your login details and password safe and secure.

If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately. If you are unable to do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.

If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

Anyone over the age of 16 will need to complete this form to be setup with their own online access account, if they wish to share this information with another they do so at their own risk.

Photographic ID will need to be provided by any individual wishing to set up an online access account.

Parents/guardians of patients under the age of 11 can have the patients online access added to their account, we will require photographic ID of the parent/guardian to do this.

Until a child’s 11th birthday, it’s usual for the child’s parents to control access to the child’s medical record and GP online services. However, when the child is aged between 11 and 16, parents may be allowed proxy access to their child’s online services, after discussion with the GP where appropriate.

Respecting patient confidentiality is an essential part of good care. This applies to every patient: child, young person, or adult. Without the trust that confidentiality brings, children and young people might not seek medical care and advice when they need it most, or they might not tell a doctor all the facts needed to provide good care. The same duties of confidentiality apply when using, sharing or disclosing information about children and young people as about adults.

Although someone with parental responsibility can seek access to a child’s medical records, if there is information given by the child or young person in confidence this would not normally be disclosed without their consent. In giving those with parental responsibility online access to their children’s records there is a risk that we could breech the confidentiality of the child.

For this reason, the partners at St Augustine’s Medical Practice have decided to adopt the policy that parents of children aged 11 years or more cannot currently have online access to their child’s records, nor do we allow children in this age group to access these online services for themselves.

Children aged 0-10 years

If you wish to register on behalf of your child aged 0-10 years to order repeat prescriptions, manage appointments, and view medications or immunisations history.

Children aged 11-15 years

We do not offer access to online services or the medical record of young people aged 11-15. From their 11th birthday, access to a child’s online record is switched off and neither the child nor the parents can access these services. As the child approaches their 16th birthday they are able to register for online services in their own right.

The practice does not offer online services to patients aged between 11-15 years. Repeat prescriptions can still be ordered via our website but if online access is required Parents will need to fill in the proxy access form. Please contact the surgery for more detail.

If you’re aged between 11 and 16, and you have questions about who can access your medical record or online services, please contact us.

Electronic Records

During the working day it is sometimes necessary for practice staff to input into your record, for example, to attach a document that has been received, or update your information. Therefore you will notice admin/reception staff names alongside some of your medical information – this is quite normal.

Forgotten History

There may be something you have forgotten about in your record that you might find upsetting.

Abnormal Results Or Bad News

If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.

Choosing To Share Your Information With Someone

It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.


If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

Misunderstood Information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.

Information About Someone Else

If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.