Important Notice For Patients – Coronavirus

Salford Branch Closure

Dear Patient,

In order to help the local area deal with the pandemic, the Saltford branch surgery is temporarily becoming a coronavirus assessment area. Please see this link for further information :

All St Augustine’s surgery patients requiring a non coronavirus related face to face appointment will now be seen at the main site in Keynsham.

Please contact the surgery via the Keynsham phone number 0117 986 2343.

Prescription requests should ideally be made online or via the NHSapp but can still be put in the letter box if necessary (allow an additional 24 hours for processing).

Thank you for your understanding

The Partners

Ordering Medication

Please order your medication online through our online GP services, or in the usual way that you request repeat prescriptions.

There is no need to ask for extra medicine from your pharmacist or GP. The supply chain remains resilient against the current coronavirus outbreak.

Temporary Change of Services due to Covid-19

The recent outbreak of Covid-19 (Coronavirus) is placing new and increasing challenges on the NHS as a whole and on the surgery. In line with national advice given to general practice to increase our capacity to deal with this whilst keeping our patients and staff as safe as possible we are making the following changes with immediate effect:

  • We are cancelling all pre-booked appointments at the surgery with doctors.
  • We are cancelling all pre-booked appointments with nurses for the management of long term conditions.
  • We are suspending routine work; such as NHS health checks, medical examinations, medical and insurance reports, access to medical records requests etc.
  • Some blood test and treatment room appointments are available for ongoing management of patients where needed.

Please do not come to the surgery unless you have an appointment  to reduce the risk of exposure to Coronavirus.

For all medical issues we would ask you to consider whether you can self-manage or seek help in other ways. Please consider seeking advice from the NHS 111 web site or your local pharmacy in the first instance, before contacting the surgery by telephone if you still need medical advice.

If you have symptoms self-isolate for 7 days everyone else in the household for 14 days from the date your symptoms started.

If you have suspected COVID-19 symptoms and your symptoms worsen please contact your GP surgery on 0117 986 2343 for advice not 111 unless outside of normal working hours.

You do not need a ‘sick note’ from your doctor to self-isolate, you should self-certify this absence, as advised by the Government.

You can order repeat prescriptions via the NHS app, online services or for those who do not have an online access account, You can still order your repeat prescriptions online using our Repeat Prescriptions triage.

Medical Advice

We have made changes to how you access medical advice during the Pandemic:

When you contact the surgery and have an urgent medical problem you will be added to a triage list and a clinician will call you back the same day. If possible your will be managed over the telephone. Our reception staff will ask you information about your symptoms to enable the most appropriate person to contact you.

Other less urgent requests will be dealt with as soon as possible and we are currently aiming to manage these within 2 working days, although the demand for health care services in the future may mean we need to review this.

You may be at times asked to wear a mask whilst being examined, and we ask that should this be requested of you that you comply. We need to keep our clinicians and staff safe so that they continue to treat and provide care to patient. Please do not bring anyone that isn’t necessary to the surgery.

All of our staff may also be wearing protective clothing, which may include hospital scrubs, masks, visors, aprons and gloves where appropriate. This is to protect both themselves and the patients during this time.

We have suspended online appointment booking to mitigate any risk of potentially infected patients booking an appointment online and attending the surgery.

We would like to reassure you that we are continually following the latest guidance and refining our plans for the pandemic and will continue to work hard to provide the best care we can in the circumstances.

More Information

For more information, please view the ‘Patient Information on Coronavirus’ news item within Practice News.

Coronavirus Helpline

B&NES 3SG has today launched a helpline for residents in Bath and North East Somerset who need support because they are sick or self-isolating from Coronavirus.

The number is 0300 247 0050

The helpline will be in operation every day between 09:00 and 17:00.

Please note: The helpline should not be used to seek medical advice but can support you in some of the following ways:

  • If you need to collect a prescription
  • If you require an emergency food parcel
  • If you need a gas or electricity meter top-up
  • If you are feeling anxious or lonely and need to talk to somebody

Please make sure that your friends, family and neighbours are aware of this helpline.

A big thank you to all of the volunteers who are part of this effort to support our communities!

Launch of COVID-19 Compassion Community Hub

Virgin Care and 3SG, who represent 3rd Sector Organisations across Bath and North East Somerset, have come together alongside BaNES Council and the CCG to offer and advice and support hub for those who are self-isolating or shielding and in need of help. We have combined resources to ensure, as a system, we are able to provide sustainable and appropriate responses to meet community needs. This includes access to over 2,000 volunteers recruited, checked and trained by 3SG.

For more information and advice please view the Compassion Community Hub booklet.