Prescriptions

How to order a repeat prescription

We do not take prescription requests over the telephone.

You can order repeat prescriptions; 

• via your online account 
• the NHS app
• emailing the team on bswicb.staugustinesprescriptions@nhs.net

You will need to choose a pharmacy to prepare your prescription and collect your medication from.

You will also need:

• An online account
• The name of the medication and dosage
• To be at least 16-years old.

Nominating a pharmacy

When you order a repeat prescription online, you will have to nominate a pharmacy to prepare your prescription and for you to pick it up from.

You can nominate a pharmacy by using the NHS app or logging into the NHS website using a web browser. A high street pharmacy is where you collect your prescriptions in person. If you have chosen an online-only pharmacy, then they will send your prescription in the post.

If you order your prescription online:

• You will no longer need to collect paper prescriptions from our surgery
• Your nominated pharmacy will have your prescriptions ready to collect until you change or remove them.

For more information about nominating a pharmacy, visit the Nominating a Pharmacy page on the NHS website.

Your local pharmacy's details

Search for your local pharmacy here:

How your pharmacy can help

Pharmacists are qualified healthcare professionals who can help you with minor health concerns. They can offer medical advice and over-the-counter medicines for minor illnesses like coughs, colds, tummy problems and aches and pains.

For symptoms that are more serious, we suggest visiting your GP or nurse. You can book an appointment by going to our Appointments page.

Prescription charges

The NHS prescription charges apply to England only. These are:

• Prescription (per item): £9.65
• 12-month prepayment certificate (PPC): £111.60
• 3-month PPC: £31.25
• HRT PPC: £19.30

The Government provides help for those who have difficulty paying NHS prescriptions. You can find out more about whether you're entitled to support from the Government on the NHS Prescription Charges page on the NHS website. 

More information and advice about NHS England prescription charges are on the Who can get free prescription page on the NHS website. 

Questions about your prescription

We are available to help with any problems about your prescription. Contact us if you are having problems with:

• Ordering repeat prescriptions
• Your pharmacy
• Out of stock items
• General concerns about your medication.

You can contact us by emailing the surgery at bswicb.staugustinesprescriptions@nhs.net

Or call us on 0117 986 2343.

You can also find more information about prescriptions on the Prescriptions and pharmacies page on the NHS website.